Justin Tahai / Professional record

The résumé.

Managed Services Engineer · Microsoft 365 / Azure · Systems & Network Support

TAHAI network · brand film

Justin Tahai

Managed Services Engineer · Maine · Open to remote IT roles

[email protected] · linkedin.com/in/justintahai

Professional summary

Managed-services professional with experience across national MSSP and small-business MSP environments. Supports Microsoft 365 and Azure administration, identity and access, endpoint and network troubleshooting, and SLA-driven service delivery. Owns work from triage through resolution, documentation, and user enablement, with clear communication for technical and non-technical stakeholders.

Core skills

Microsoft cloud. Microsoft 365 administration: Exchange, Teams, SharePoint, OneDrive, users, access, and licensing. Azure administration and Entra ID identity and access; MFA and Conditional Access foundations.

Systems & networks. Windows endpoint and network troubleshooting, VPN and Wi-Fi connectivity, printers and peripherals, Active Directory, Group Policy, and Windows Server fundamentals.

Managed services. SLA-driven ticket triage, escalation, remote support, incident ownership, onboarding and offboarding, vendor coordination, and end-user enablement.

Documentation & delivery. Knowledge capture, IT Glue, clear handoffs, project work plans, repeatable processes, and practical automation. Backup/restore, email security, and hardening foundations.

Professional experience

Apr 2024 – Nov 2024Portland, Maine · Hybrid

Managed Services Engineer II

Logically

Administered Microsoft 365 and Azure environments, including users, access, policies, and licensing.
Installed, configured, and troubleshot network devices and client environments; supported Active Directory and Group Policy administration.
Assisted with security-hardening and remediation workflows, documented fixes, and improved repeatable support processes.

Jun 2023 – Mar 2024Windham, Maine · Hybrid

Technical Support Engineer

Ion Networking

Supported Microsoft 365 and Azure administration and day-to-day operations across small-business environments.
Configured and troubleshot network devices and endpoints; handled network administration and escalated technical issues.
Supported identity and access requests, end-user training, project rollouts, and operational handoffs.

Jun 2022 – Nov 2022Remote

Design Desk Engineer

DominionTech, Inc.

Developed IT project work plans and tracked deliverables, coordinating vendors and renewals through completion.
Supported Microsoft platform administration and improved execution through documentation and automation.

Dec 2021 – May 2022Westford, Massachusetts · Hybrid

Technology Advisor

Ekaru

Administered Microsoft 365 and Azure environments and supported directory services and policy-based changes.
Resolved endpoint, network, connectivity, and system-administration requests through remote and deskside support.
Delivered end-user training and documentation to support dependable day-to-day operations.

Sep 2021 – Dec 2021Westford, Massachusetts · On-site

Associate Technology Advisor

Ekaru

Supported endpoint configuration, installation, user onboarding, and Microsoft 365 and Azure user requests.
Provided deskside and remote support with customer service and follow-through.

Sep 2018 – PresentNorth Berwick, Maine · Remote / Hybrid

Founder / Engineer

TAHAI Web Services · Self-employed

Founded an IT and web-services practice supporting small businesses.
Administered Microsoft 365 and Azure environments; provided remote and on-site support, onboarding and offboarding assistance, and end-user training.
Coordinated vendors and procurement and documented operational handoffs through lightweight self-service portals.

Education

Associate Degree, Business Administration · York County Community College · Jan 2018–May 2019

Associate Degree, Information Technology · York County Community College · Oct 2015–Dec 2017

Certification & continuing education

IT Glue Certified Technician.

Additional study includes AZ-104 preparation, Azure and Entra ID foundations, Windows and Intune device-management foundations, Windows Server and Active Directory fundamentals, ITIL concepts, COBIT overview, and CISSP-domain coursework. Preparation and coursework are not represented as exam-based certifications.

See professional development and learning records ↗

Selected engineering

TAHAI IT Docs and operational web systems; Mainely Code’s local-first tools and AI research; ProSe and civic-information workflows. See selected projects for project-specific context and evidence links.