Roles spanning cloud administration, user support, infrastructure troubleshooting, and technical project delivery.
Apr 2024 – Nov 2024Portland, Maine · Hybrid
Managed Services Engineer II
Logically
Administered Microsoft 365 and Azure environments, including users, access, policies, and licensing.
Installed, configured, and troubleshot network devices and client environments; supported Active Directory and Group Policy administration.
Assisted with security-hardening and remediation workflows, documented fixes, and improved repeatable support processes.
Jun 2023 – Mar 2024Windham, Maine · Hybrid
Technical Support Engineer
Ion Networking
Supported Microsoft 365 and Azure administration and day-to-day operations across small-business environments.
Configured and troubleshot network devices and endpoints; handled network administration and escalated technical issues.
Supported identity and access requests, end-user training, project rollouts, and operational handoffs.
Jun 2022 – Nov 2022Remote
Design Desk Engineer
DominionTech, Inc.
Developed IT project work plans and tracked deliverables, coordinating vendors and renewals through completion.
Supported Microsoft platform administration and improved execution through documentation and automation.
Dec 2021 – May 2022Westford, Massachusetts · Hybrid
Technology Advisor
Ekaru
Administered Microsoft 365 and Azure environments and supported directory services and policy-based changes.
Resolved endpoint, network, connectivity, and system-administration requests through remote and deskside support.
Delivered end-user training and documentation to support dependable day-to-day operations.
Sep 2021 – Dec 2021Westford, Massachusetts · On-site
Associate Technology Advisor
Ekaru
Supported endpoint configuration, installation, user onboarding, and Microsoft 365 and Azure user requests.
Provided deskside and remote support with customer service and follow-through.
Sep 2018 – PresentNorth Berwick, Maine · Remote / Hybrid
Founder / Engineer
TAHAI Web Services · Self-employed
Founded an IT and web-services practice supporting small businesses.
Administered Microsoft 365 and Azure environments; provided remote and on-site support, onboarding and offboarding assistance, and end-user training.
Coordinated vendors and procurement and documented operational handoffs through lightweight self-service portals.
Supporting skills
The operational toolkit.
01
Microsoft cloud
Microsoft 365 administration: Exchange, Teams, SharePoint, OneDrive, users, access, and licensing. Azure administration and Entra ID identity and access; MFA and Conditional Access foundations.
02
Systems & networks
Windows endpoint and network troubleshooting, VPN and Wi-Fi connectivity, printers and peripherals, Active Directory, Group Policy, and Windows Server fundamentals.
03
Managed services
SLA-driven ticket triage, escalation, remote support, incident ownership, onboarding and offboarding, vendor coordination, and end-user enablement.
04
Documentation & delivery
Knowledge capture, IT Glue, clear handoffs, project work plans, repeatable processes, and practical automation. Backup/restore, email security, and hardening foundations.
A conversation is a good place to start.
Your next IT engineer.
Remote managed services, systems support, and Microsoft cloud operations.
